SNC-Lavalin Airports’ Service Quality Charter

As part of the “We Care- Nous Veillons” continuous service quality improvement policy, the airports of the SNC Lavalin Group are committed to the performance of the services dedicated to business and private airlines.

SNC Lavalin Airports believes for a stop-over to be exceptional, it must be based on the following key principles: the performance of the operating activity organization, the involvement of staff in the field, the guarantee of responsiveness when dealing with customer requests and the ability to go beyond the basic service by applying real added value.

The SNC-Lavalin Airports Group has established its business and private aviation service quality commitments through 4 key objectives:

1. To maintain Operation service flexibility in each airport;
2. To ensure continued team performance;
3. To ensure customer information by implementing effective means of communication;
4. To surpass customer expectations by applying high added value services.

Business aviation

Groundhandling services
(Groundhandling service compulsory for aircraft weighing less than 6 tons)

• Reception opening hours:

- teams are available 24/7,
- business terminal opening 9.00 AM to 5.00 PM, handling on request 6 hours in advance,
- flight planning assistance.

• Operational support:

- reception of passengers and crews,
- apron guidance,
- aircraft marshalling,
- baggage handling,
- special request management (see Services Plus),
- terminal transfer.

• Single invoicing & easy payment:

- easy single invoicing for all handling services
- accepted means of payment (Carte Bleue (debit card), VISA, MasterCard, American Express, Total payment card, cash);

• Refuelling : AVGAS 100LL and JET A1 - Shell AVITAIR
• Aircraft cleaning service : external, internal and/or specific treatment on all aircraft to ensure perfect condition is maintained.
• On-board services* : a varied catering service, ranging from business menus to special requirements and regional specialities.

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Services Plus

• Car park : free 750 space car park.
• Aircraft stands : parking stands adjoining the terminal.
• Bar and snacks : a wide range of beverages and snacks available
  A brasserie-restaurant, located inside the airport, proposes a varied lunch menu.
• Year-round shuttle service : “Maligne” bus network shuttles run a daily service from the airport to Lourdes and Tarbes, as well as to the ski resorts during the winter season. Car hire and taxis.
• Location de voitures et taxis

Passenger terminal services and facilities : duty free, travel agency, restaurant - bar, post-box, cash dispenser, etc.

Find out more...

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VIP services

• Special welcome : at the foot of the aircraft and transfer to the airport in a private vehicle.
• VIP area : an exclusive VIP area offering high-quality reception facilities: bar, private room for working alone, flat screens, relaxation area.
• Concierge services : from dry-cleaning through offering bouquets of flowers to limousine hire… our teams are on-hand to meet your every need.

Download the Business Aviation presentation brochure

View the list of all useful airport contacts here.

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Leisure aviation

As an aviation professional, the airport is particularly committed to receiving all its customers warmly and wholeheartedly. This standard is an integral part of SNC-Lavalin Airports’ Service Quality Charter.

Business airlines, private airlines, training schools and other organizations… the Tarbes Lourdes Pyrénées Airport teams are constantly available to provide you with the best services and facilities for your activity.